Customer Success Manager - Data Platforms at JPMorgan Chase & Co — Columbus, USA | Base Career

Full Job Posting

Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution.

As a Customer Success Manager in Data Platforms, you develop and maintain customer relationships that make our product value propositions a reality.

Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team.

The Data Platforms team sits at the core of Consumer & Community Banking’s data ecosystem, serving thousands of users across multiple business lines.

We're builders, not bureaucrats.

Our team moves fast, embraces AI-driven ways of working, and believes that operational excellence isn't about checking boxes — it's about creating the conditions where great people do their best work.

We value curiosity over credentials, initiative over instructions, and impact over activity.

Job responsibilities

Drives product adoption, expansion, and retention activities to maintain a healthy customer base
Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers’ business needs
Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities
Act as the primary advocate for data platform users, ensuring strong adoption and continuous feedback into the roadmap
Drive a high-performance team culture through effective onboarding, operating rhythms, and accountability standards
Lead adoption of AI-enabled workflows, aligning with governance and driving meaningful productivity gains
Oversee program execution across initiatives, tracking priorities, dependencies, and delivery progress
Define and manage key metrics and reporting to connect platform outcomes to business impact
Coordinate clear, timely communications for incidents, service updates, and operational changes
Build strong relationships with senior stakeholders and partners to drive alignment and informed decision-making

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Customer Success Manager - Data Platforms

Job Fit Check

Full Job Posting

Apply for this job in 1 click

More jobs at JPMorgan Chase & Co

Senior Home Lending Advisor- Las Vegas, NV

2027 Markets Summer Analyst Program

J.P. Morgan Wealth Management – Private Client Advisor - South San Jose, CA

J.P. Morgan Wealth Management – Private Client Advisor - Fresno and Bakersfield, CA

J.P. Morgan Wealth Management – Private Client Advisor - Northern San Diego, CA (area)

J.P. Morgan Wealth Management – Private Client Advisor - South Inland Empire, CA (area)

J.P. Morgan Wealth Management – Private Client Advisor - West Los Angeles, CA (area)

Credit Officer, Senior Associate - Asset Wealth Management