Customer Success Manager

• Looking to go all-in, learn a lot, and do the best work of your career (so far!)
• Sick of being put in a box with a ceiling, you want to progress fast and see what you’re truly capable of
• Are trusted with the most important things in the most important moments
• Communicate well, and embrace ownership, speed, & occasional (frequent 😉) uncertainty
• Eager and willing to support your teammates - just like they will with you!

• Know what it looks like to work at a startup, and have an entrepreneurial drive
• Experience at an early-stage Healthtech or Retail tech company (Series A–C)
• Familiarity with EHR/PM integrations (Epic, Athena, Experity, eClinicalWorks, etc.)
• Knowledge of healthcare data standards (HL7, FHIR, HIPAA)
• Understanding of payer/provider dynamics and patient experience workflows

• We're international, spanning the US, UK, and Canada
• We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
• We are hiring multiple CSMs that will go into either our eCom/Retail OR Healthcare vertical
• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
• In office 5 days/week

#FlippinLegend

Final compensation may vary based on location, experience, and qualifications.

This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval.

Our customers span the globe, and so do our offices.

Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics.

We want our company to be as diverse and inclusive as our customers.