Customer Success Manager

Are you passionate about building strong client relationships, helping customers get real value from technology, and driving long-term success?

We’re looking for a Customer Success Manager to join Rex Software and partner with a portfolio of real estate clients.

You’ll play a key role in helping our customers get the most from Rex — from onboarding and product adoption through to ongoing account management, renewals and growth.

This is a great opportunity for someone who enjoys combining relationship management, strategic thinking and commercial awareness in a fast-paced SaaS environment.

What you'll be doing

As a Customer Success Manager, you’ll be a trusted partner to your clients and take ownership of their experience throughout the customer lifecycle.

You’ll:

• Manage a portfolio of real estate clients, building strong and trusted long-term relationships
• Conduct regular client check-ins and Quarterly Business Reviews to understand goals, satisfaction and performance
• Develop customer success plans focused on delivering measurable outcomes and maximising value from Rex
• Proactively identify account risks and work with clients to resolve challenges
• Guide new clients through onboarding and support a smooth and effective implementation
• Deliver tailored product training, demonstrations and best-practice guidance both online and, where required, in person
• Monitor product adoption and engagement, identifying opportunities to improve client outcomes
• Act as the voice of the customer internally, sharing feedback and insights with our Product, Engineering and Sales teams
• Identify and support renewal, cross-sell and upsell opportunities across your portfolio
• Lead value-based conversations around additional Rex products and solutions
• Track key customer success metrics including adoption, NPS, CSAT and overall account health
• Use customer data and insights to inform account strategy and demonstrate value
• Collaborate with the wider Customer Success team to continuously improve the way we support our customers

What we're looking for

You’ll bring a customer-first mindset and genuinely enjoy building relationships and helping clients succeed.

Ideally, you’ll have: