greenhouse
Customer Success Manager
Layer Health
Boston, USA
Full-time
Mid · 3+ years experience
Hybrid
USD 140000-160000 yearly / year
Discovered 1 weeks ago
SmartsheetsNotionSlack
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
SmartsheetsNotionSlack
Key Skills for This Role
SmartsheetsNotionSlack
Full Job Posting
About us
Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately and scalably synthesize information from medical records, with the mission to reduce friction everywhere in healthcare. Our LLM-powered platform is solving chart review once and for all, across use cases. For health systems, our first product dramatically accelerates clinical registry abstraction in areas ranging from surgery and cardiology, to oncology. Our long term vision is for our AI layer to safely transform patient care and minimize unnecessary heartbreak. Layer Health’s diverse founding team brings expertise across machine learning, UI/UX, large language models, and medicine.
Layer Health is adding a Customer Success Manager to our current team of two. Reporting into the Head of Customer Success, you will be pivotal in driving our customer experience and maintaining their long-term partnership with Layer Health, focused on relationship management, and adoption/renewals. You'll own key existing hospital and healthcare customers, working with internal and external teams to relay product feedback, build metrics and report out on success and ultimately inform the framework of our Customer Success strategy. This is a unique opportunity to join an early stage startup that's reached a major growth inflection point.
Here’s a collection of articles about our product, mission, recent funding round, etc.
Job Description
What you'll do:
Own existing customer relationships to create successful partners
Serve as the primary point of contact for customer, including questions, issues and escalations
Proactively identify opportunities to drive customer satisfaction and retention
Manage cross functional efforts in service of customer success, including
Establish trust and credibility with healthcare stakeholders, including clinicians, IT teams, and operations leaders
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Layer Health
Head of Corporate and Information Security
, USA
Director
Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately and scalably synthesize information from medical records, with
Discovered TodayView →
Head of Corporate and Information Security
, USA
Discovered Today
Data Scientist
Boston, USA
Discovered 1 weeks agoFull-time
ML Research Engineer
Boston, USA
Discovered 1 weeks agoFull-time
Research Scientist
Boston, USA
Discovered 1 weeks agoFull-time
Solutions Engineer
Boston, USA
Discovered 1 weeks agoFull-time
EHR Integration Engineer
Boston, USA
Discovered 1 weeks agoFull-time
Engineering Manager, Machine Learning
Boston, USA
Discovered 1 weeks agoFull-time
Account Director
Boston, USA
Discovered 1 weeks agoFull-time