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Customer Success Manager - Aven Hospitality
Aven Hospitality
Dubai, UAE
Full Time
Mid
2 weeks ago
Customer SuccessRevenue RetentionCustomer EngagementValue RealizationTeam Building
Free
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Customer SuccessRevenue RetentionCustomer Engagement
About the Role
Aven Hospitality is seeking a Customer Success Manager to work with customers to achieve their desired commercial outcomes and drive value realization. The role involves close collaboration with the commercial team to facilitate greater customer engagement and revenue retention/expansion.
Key Skills for This Role
Customer SuccessRevenue RetentionCustomer EngagementValue RealizationTeam Building
Responsibilities
- Work with customers to achieve their desired commercial outcomes as outlined in their customer success plan.
- Drive value realization for customers.
- Work closely with commercial team to facilitate greater customer engagement and revenue retention/expansion.
- Support efforts to stand up and enable an efficient and expandable team.
Requirements
- Experience in customer success or related field
- Ability to drive value realization and goal attainment
- Skills in revenue retention and expansion
Full Job Posting
Company Overview
- Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform.
- We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.
- We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience.
Role Responsibilities
- The Customer Success Managers will work with our customers to achieve their desired commercial outcomes as outlined in their customer success plan and drive value realization.
- The customer success managers will work closely with our commercial team to facilitate greater customer engagement and revenue retention/expansion.
- The Customer Success Manager will be expected to support efforts to stand up and enable an efficient and expandable team.
- The team’s success will be measured on how well they support customer value realization and goal attainment, revenue retention and expansion, and successful renewals.
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