indeed
Customer Success Manager- Arabic Speaker
WebEngage
الرياض, KSA
Senior
2 days ago
Customer SuccessAccount ManagementUpsellingSaaSHTMLJavaScript
Free
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Customer SuccessAccount ManagementUpselling
About the Role
WebEngage is hiring a Customer Success Manager (Arabic Speaker) in Riyadh to drive customer engagement, retention, and upsells for its enterprise SaaS platform. The role involves managing key accounts, conducting adoption reviews, and coaching customers.
Key Skills for This Role
Customer SuccessAccount ManagementUpsellingSaaSHTMLJavaScript
Responsibilities
- Empathize with every aspect of the customer experience, putting customers' needs first
- Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty
- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges
- Continually identify and develop new uses for WebEngage that drive adoption and align to customer business needs
- Proactively spot and correct any issues that could affect customer satisfaction or retention
- Coach customers to be product experts and train their teams on best practices
- Partner closely with cross functional team members to translate business needs into new solutions
- Be responsible for upselling and renewals, and increase revenue per customer
- Implement and optimize cross channel retention campaigns for customers
- Help drive customer references and case studies, and produce reports and presentations
Requirements
- 3 4 years of relevant SaaS Customer Success experience
- Bachelor's degree in IT/Computer Science
- Strong customer service background, follow up, and organizational skills
- Excellent personal presentation and communication skills
- Strong problem solving skills and working knowledge of web applications, HTML, JavaScript, CSS, iOS and Android platforms
Full Job Posting
About WebEngage
- WebEngage is an enterprise grade customer engagement and retention platform that helps global brands across industries such as e commerce, fintech, travel, edtech, gaming, media, and consumer apps.
- Trusted by 800+ brands globally, with strong presence in India, UAE, KSA, SEA, Europe and beyond.
- WebEngage powers intelligent, real time engagement across the entire customer lifecycle.
Responsibilities
- Empathize with every aspect of the customer experience, putting customers need first.
- Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.
- Continually identify and develop new uses for WebEngage that drive adoption and that align to customer business needs and marketing goals.
- Proactively spot and correct any issues that could affect customer satisfaction or retention.
- Coach customers to be product experts and train their teams on best practices so they become increasingly self sufficient.
- Partner closely with other cross functional team members to translate business needs and product requirements into new solutions for customers.
- Be responsible for upselling and renewals, and increase the revenue per customer.
- Implement and optimize cross channel retention campaigns for the customers.
- Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
- Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business.
Requirements
- Strong customer service background, follow up, and organizational skills.
- 3 4 years of relevant SaaS Customer Success experience.
- Bachelorʼs degree in IT/Computer Science. A Masters degree in Business Administration would be preferred.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Excellent personal presentation and communication skills & strong client servicing skills.
- Strong problem solving skills and working knowledge of web applications, HTML, JavaScript, CSS, iOS and Android platforms.
Life at WebEngage
- We take transparency very seriously. Along with a full view of team goals, get a top level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work life balance.
Perks & Benefits
- Learning is a way of life. Unlock your full potential backed with cutting edge tools and mentorship (Macbook for Engagers!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves).
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