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Customer Success Manager (Arabic Speaker Only)
KLAIM.AI
Dubai, UAE
Full Time
Manager
Yesterday
Customer SuccessAccount ManagementCustomer RetentionCustomer OnboardingCustomer Health ScoringEscalation Management
Free
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Customer SuccessAccount ManagementCustomer Retention
About the Role
Klaim.ai is looking for an experienced Customer Success Manager to lead customer journey, retention, and growth for healthcare technology. The role requires 8+ years in Customer Success, 3-5 years leadership in SaaS or healthcare tech, and Arabic fluency.
Key Skills for This Role
Customer SuccessAccount ManagementCustomer RetentionCustomer OnboardingCustomer Health ScoringEscalation Management
Responsibilities
- Develop and execute Klaim's Customer Success strategy across onboarding, adoption, retention, and expansion
- Own customer retention, renewals, and net revenue retention goals
- Build and lead Customer Success, Account Management, and Support functions
- Establish customer health scoring, success plans, and escalation frameworks
- Partner with Sales teams on renewals, upselling, and account growth
- Represent the voice of the customer and influence product improvements
- Manage executive level customer relationships and business reviews
- Create scalable processes to support business growth
Requirements
- Bachelor's degree in Business, Healthcare Management, or a related field
- 8+ years of experience in Customer Success, Account Management, or Client Services
- 3 5 years of leadership experience within SaaS or healthcare technology
- Strong understanding of enterprise customer lifecycle management and renewals
- Data driven approach with excellent communication and relationship building skills
- Healthcare technology or revenue cycle management experience is a strong advantage
- Arabic speaker is required
Full Job Posting
Role Overview
- Klaim.ai is looking for an experienced Customer Success Manager to lead the customer journey, ensuring retention, satisfaction, and long term growth with healthcare providers across the region.
- As a key leader, you will own the customer success strategy from onboarding to renewals, strengthen customer relationships, and build scalable processes that maximize customer value.
Key Responsibilities
- Develop and execute Klaim's Customer Success strategy across onboarding, adoption, retention, and expansion
- Own customer retention, renewals, and net revenue retention goals
- Build and lead Customer Success, Account Management, and Support functions
- Establish customer health scoring, success plans, and escalation frameworks
- Partner with Sales teams on renewals, upselling, and account growth
- Represent the voice of the customer and influence product improvements
- Manage executive level customer relationships and business reviews
- Create scalable processes to support business growth
What We're Looking For
- Bachelor's degree in Business, Healthcare Management, or a related field
- 8+ years of experience in Customer Success, Account Management, or Client Services
- 3 5 years of leadership experience within SaaS or healthcare technology
- Strong understanding of enterprise customer lifecycle management and renewals
- Data driven approach with excellent communication and relationship building skills
- Healthcare technology or revenue cycle management experience is a strong advantage
- Arabic speaker is required
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