Customer Success Manager

The Customer Success Manager (CSM) on the Branch Workforce Solutions team will manage some of the largest banking accounts in North America. This is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has impeccable relationship skills and can create win/win environments for all parties with which they work. The CSM will be responsible for having a solid knowledge of Verint’s branch workforce and customer engagement solutions and applying the knowledge in all aspects of the job.

The role engages with senior leadership and stakeholders at all organizational levels ensuring customers are receiving value from Verint’s solutions on an ongoing basis, and the solutions are being used to achieve measurable business outcomes.

The CSM is focused on goal alignment, program management, establishing success metrics, and account growth, ensuring that Verint maintains an expert, solution-oriented, consultative relationship with customers. This role coordinates with Sales, Professional Services, Support and other Verint teams that direct solution delivery and relationship activities for new and existing customers., Additionally, the CSM maintains and matures the customer relationship through routine measurement, review, reporting and communication. The CSM conducts ongoing status and program reviews with the customer to ensure needs are being met, and customers retain their Verint solutions.