Customer Success Manager

Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals

Introduce new opportunities to expand usage and optimize client experiences

Use internal tools to monitor customer health, usage metrics, and progress

Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts

Identify expansion opportunities and negotiate and close renewals

Deliver account reviews and information around trends to leadership and cross functional teams

Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

You’re excited about the tools

Time and work management skills to prioritize customer engagements and requests

Previous experience working in a fast-paced organization

Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.