Customer Success Manager

About the Role

What you bring

• Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
• Easily builds rapport with customers and team members
• A proven track record of expansions and renewals
• Process-driven and analytical
• Can identify and communicate trends in their book of business
• Strong written and verbal communication skills
• Ability to breakdown and communicate technical terminology in a non-technical manner
• A passion for delivering the quality level of service
• Natural curiosity and enthusiasm
• A team-focused, collaborative instinct
• Flexible, open to change, and a sense of humor never hurts!
• Extra awesome:
• You’re excited about the tools
• Time and work management skills to prioritize customer engagements and requests
• Previous experience working in a fast-paced organization
• We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way.
• Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.
• We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.