ashby
Customer Success Manager
Linear
Remote, USA
Full-time
Senior · 5+ years experience
Remote
Discovered 2 weeks ago
Free
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Location & work mode
- Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
What you'll do
Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback
Become a product expert and help customers use Linear to drive business outcomes
Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
What we're looking for
5+ years relevant work experience in a technical customer-facing role
SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
Previous experience working with product + engineering teams and/or developer tools is preferred
What we offer
- Interesting and challenging work
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