Customer Success Executive
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Key skills for this role
About the Role
We are seeking a customer-focused Customer Success Executive to support tenants and landlords using RNPL solutions in the UAE. The role involves onboarding, troubleshooting, delivering tutorials, monitoring satisfaction, and supporting property sourcing through outbound calling.
Key Skills for This Role
Responsibilities
- Act as the primary point of contact for tenant and landlord inquiries related to RNPL
- Support onboarding and troubleshoot issues on the Client's online portal
- Deliver RNPL tutorials via calls, email, and chat
- Monitor tenant satisfaction and follow up post lease to ensure retention
- Collect feedback and recommend product improvements to reduce support volume
- Support property sourcing through outbound cold calling for consultants
Requirements
- Minimum 3 years experience in outbound sales, customer success, or support roles
- Strong communication skills with a customer first mindset
- Comfortable working with digital platforms and CRM tools
Full Job Posting
Role Overview
- We are looking for a customer focused Customer Success Executive to support tenants and landlords using Client's RNPL solutions. The role ensures smooth onboarding, high satisfaction, and strong adoption while supporting property sourcing through outbound calling.
Key Responsibilities
- Act as the primary point of contact for tenant and landlord inquiries related to RNPL
- Support onboarding and troubleshoot issues on the Client's online portal
- Deliver RNPL tutorials via calls, email, and chat
- Monitor tenant satisfaction and follow up post lease to ensure retention
- Collect feedback and recommend product improvements to reduce support volume
- Support property sourcing through outbound cold calling for consultants
Requirements
- Minimum 3 years experience in outbound sales, customer success, or support roles
- Strong communication skills with a customer first mindset
- Comfortable working with digital platforms and CRM tools
Key Skills
- Sales & negotiation
- Relationship and retention management
- Clear communication and empathy
- Customer satisfaction (CSAT) focus
- Process improvement mindset
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