Customer Success Executive

About the company

Zylu is a fast-scaling SaaS platform helping salons grow smarter through digital tools

for booking, marketing, and business operations.

We serve salons across

India and the Middle East, and we’re looking for a proactive Customer Support executive to help drive retention, satisfaction, and growth.

What will you do

• Own onboarding, activation, and long-term success of salon partners
• Train new users on how to use the platform via calls, Zoom, and screen sharing
• Track adoption and usage metrics, and take proactive steps to prevent churn
• Build relationships with salon owners to identify upsell or referral opportunities
• Resolve queries by collaborating with product, support, and sales
• Create help docs, training videos, and FAQs as needed
• Share user feedback with the product team for continuous improvement
• You will cross-sell and upsell services
• Communicate effectively with both internal and external leaders to understand customer needs, maximize retention and growth, and communicate learnings

• Strong communication and interpersonal skills
• Ability to manage multiple tasks simultaneously and progress

What we offer

• Competitive salary and commission
• Opportunity to join a fast-growing startup at an early stage
• Work with a top-notch team
• Learn and practice the industry's best sales methodologies
• Be part of impacting small businesses with their growth journey
• Clear roles and responsibilities
• Clearly defined career growth path

• Bachelor's degree