Customer Success Engineer

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training simulation goals.

Bridging the gap between customer success and engineering, you will work closely with customers to develop workflows, craft prototypes, and build new solutions utilizing OneArc and third-party tools.

You will support the creation of these solutions, guiding them from initial development through to delivery and deployment.

Post-deployment, you will ensure the customer successfully adopts and utilizes their solution by providing training and guidance, while actively collecting user feedback and performance metrics.

The Customer Success Engineer supports their assigned accounts collaboratively, acting as the vital link between the customer and internal teams.

By gathering and verifying requirements, investigating bugs, communicating use cases, and understanding product capabilities, you will fiercely advocate for our users' needs to Program Management and Product Development.

This is a mid-level position; the successful candidate will be paired with more experienced Customer Success Engineers on moderately complex engineering tasks.

The candidate should demonstrate some, if not all, of the Key Areas of Responsibility, Objectives, Skills, Education and Experience, and Additional Attributes to a proficient standard.

• Customer Advocacy: Understand and champion the customer's operational and training simulation use cases and objectives.
• Delivery Execution: Collaborate with OneArc account teams and stakeholders to successfully deliver on contractual requirements, customer-driven projects, and demonstrations. This includes preparing and executing formal acceptance events.
• Demonstrations: Perform product demonstrations and reviews, seamlessly incorporating input and approvals from Account Leads and Product Managers.
• Integration Solutions: Partner with internal stakeholders and external customers to resolve integration challenges between OneArc’s products and third-party or bespoke equipment.