Customer Success Engineer - EMEA

Bachelor's degree in Computer Science, Engineering, or a related technical field.

Proven 3-6 years of experience in a customer-facing role, preferably as a Customer Success Engineer or Technical Support Engineer, with a focus on API products.

Strong proficiency in JavaScript, with a demonstrated ability to create and maintain automation scripts.

Solid understanding of API concepts, RESTful architecture, and web services.

Prior experience with API testing tools and frameworks is a plus.

Prior experience with mobile app development is a plus.

Prior experience with SQL is a plus.

Excellent problem-solving and debugging skills, with an analytical approach to troubleshooting.

Outstanding communication and interpersonal skills, with the ability to communicate technical concepts effectively to diverse audiences.

Self-motivated, proactive, and able to work independently as well as collaboratively within a team.

Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.

Preference: Remote, EMEA, Preference for candidates located in the UK area as travel may be required to visit clients on site.

Compensation & Transparency We benchmark our compensation against other fast-growing companies and set ranges by level, role, and location to ensure fairness and transparency.

Final offers may vary based on experience, expertise, and location.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers.

All Fingerprint recruiting email communications will always come from the @fingerprint.com domain.

Any outreach claiming to be from Fingerprint via other sources should be ignored.

Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based.

Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas.

Fingerprint teammates need to be authorized to work from their home location .

We are dedicated to creating an inclusive work environment for everyone.

We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace.

Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here If you are applying as a resident of the EU, please read our GDPR notice here