Customer Success Engineer

Kubernetes certification (CKA or CKAD) or equivalent demonstrated technical depth in cloud-native infrastructure.

Experience with AI/ML infrastructure, GPU compute environments, or customers building internal developer platforms at scale.

Background working with regulated industries — financial services, healthcare, or public sector -- where compliance and governance add complexity to technical decisions.

Contributions to the Kubernetes or open-source ecosystem.

Experience at a Series B-D startup where you've operated with autonomy and helped build a repeatable post-sales motion from the ground up.

We are a venture-backed tech startup and the company pioneering Kubernetes virtualization for the AI era. We raised +$30M from top-tier VCs such as Khosla Ventures (first investor in OpenAI, GitLab, Stripe, Doordash) and are in a hyper-growth phase looking for motivated people to complement our team. Our headquarters are in San Francisco (Salesforce Tower), but our team is distributed around the globe and we have a remote-first work culture.

We are the leading platform for operating GPU infrastructure, enabling AI Cloud providers to deliver a hyperscaler-like experience to their customers and AI factories that need to build that same experience for their internal teams. Our platform delivers the full operational stack operators need to run their GPU data centers — managed Kubernetes, fast isolated tenant provisioning, and automated node provisioning and lifecycle management — enabling them to accelerate time to value, reduce operational burden, and maximize the ROI of every GPU.

We're the company behind vCluster, an open-source technology for virtualizing Kubernetes (10k+ GitHub stars, 40M+ virtual clusters created since 2021). Open source is part of our DNA. At KubeCon North America 2025, we launched our Infrastructure Tenancy Platform for AI — a Kubernetes-native framework purpose-built for running AI, ML, and GPU-intensive workloads anywhere, with an NVIDIA-validated reference architecture for DGX systems.

At vCluster Labs, we value and stand for:

Make it Happen: We have a relentless bias for action and the grit to push through obstacles. We do whatever it takes to figure it out, put in the work, and ruthlessly prioritize the actions that drive measurable impact for the business.

Own the Outcome: We understand that our responsibility doesn't end when a task is checked off; it ends when the value is delivered. We connect our daily individual actions to the broader success of the company and our customers.

Create Wow: We measure success by the experience we generate, both inside and outside the company. For our customers, this means impressive speed and intuitive experiences. For our team, this means going the extra mile to support one another and to continuously drive each other to new heights.

Open Source, Open Mind: We are actively contributing to and maintaining open-source projects. Internally, we foster meritocracy — the strongest ideas win, no matter who or where they come from.

Build Tomorrow’s Standards, Intentionally: We don't just ship software; we define the state-of-the-art of tomorrow. We are fearless in tearing down old approaches to build something better, but we are disciplined in how we do it because we know our users rely on our technology to run mission-critical infrastructure platforms.