Customer Success Engineer

Burq started with an ambitious mission: to turn the complex process of offering delivery into a simple, turnkey solution. It’s a big mission, and now we want you to join us in making it even bigger. 🚀

We’re proud to be recognized as one of Fast Company’s Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner , awards that highlight how we’re redefining the future of logistics while empowering our partners to grow.

Backed by leading Silicon Valley investors like Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we’ve built a world-class team across the globe.

We operate at scale but remain small enough for every person to have a massive impact. There’s a lot of important work ahead, and joining Burq means the opportunity to grow faster than ever while doing the most meaningful work of your career.

The Customer Success Engineer owns the technical and commercial health of Burq’s most important customers — particularly our enterprise accounts. You are the person a customer’s engineering and operations teams trust when something breaks, when they want to ship a new integration, and when they’re deciding whether to expand. You combine the relationship ownership of a great CSM with the technical fluency to debug an issue yourself, rather than routing every question to engineering.

This is a deliberately technical role. When a webhook stops firing, an order fails to dispatch, or a customer asks why a carrier was selected, you investigate it yourself — reading logs, tracing API calls, and querying data directly. You build your own dashboards to monitor account health and surface insights, so you walk into every customer conversation already knowing where the friction is. You partner with our Solutions Engineers at handoff and stay the customer’s longterm technical and commercial point of contact from go-live onward.

Because we move fast and our customers run real operations, you’ll wear both hats every day: in the morning, debugging an integration issue in a Slack channel; in the afternoon, walking a VP of Operations through a quarterly business review and the case for expanding to new locations.