Customer Success Director, Captives

The Role

Responsibilities

• · Act as the day-to-day point of contact for Accelerant’s active Captive relationships, serving as the client liaison on operational, contractual and collateral matters and owning the operational success of the Captive
• · Partner with Legal to drive reinsurance agreements and program schedules to signature, tracking open comments, managing turnaround with all parties and escalating anything that stalls
• · Own the workflow to get trust accounts and letters of credit established, gathering the counterparty information and documentation Treasury needs and staying on it until the collateral is in place
• · Monitor cash receipts, chase any ceded premium that is past its contractual due date, and drive timely collection of losses and settlement of quarterly cessions
• · Own the onboarding of new Captives end to end, from due diligence and internal approvals through to correct setup in our back-end systems, and support the Operations team in resolving bordereaux queries
• · Act as the main point of contact for our outsourced captive manager, ensuring regulatory requirements are met across domiciles and monitoring the setup of new captive cells
• · Monitor results and unit economics across the portfolio, produce the reporting that shows how each deal is performing, and flag deals that are trending off track