Customer Success Consultant

Lead product UAT and customer feedback sessions to gather insights and channel relevant feedback to internal teams.

Work closely with Product, Sales, Marketing, and Customer Support teams to design strategies, value-added services, product offerings, and pricing approaches.

Drive adoption of products and AI solutions in India in collaboration with Sales and internal stakeholders.

Support initiatives that improve product usage, customer satisfaction, account value, and customer spend.

Analyze customer service data, customer observations, market trends, and reports to identify improvement opportunities.

Provide process improvement and sales improvement recommendations based on insights and trends.

Collaborate with subject matter experts, Marketing teams, and Management to develop and implement improvement plans.

Drive Customer Development Initiatives, focus group sessions, and programs to better engage customers and support product improvement.

Engage with external key stakeholders to gather market intelligence, strengthen strategic relationships, and develop business opportunities.

Develop and run customer value-add programs that drive loyalty, brand awareness, and customer engagement.

Develop, plan, and conduct onboarding, refresher, and role-relevant training sessions to drive adoption and usage of products, solutions, and content.

Create training resources and materials, including online and digital media, for customer training and sales enablement purposes.

Conduct sales training needs assessments and enablement sessions to identify requirements for new program development.

Provide technical product training to internal teams and customers, as required.

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: ● Comprehensive Health Insurance: Covers you, your immediate family, and parents. ● Enhanced Health Insurance Options: Competitive rates negotiated by the company. ● Group Life Insurance: Ensuring financial security for your loved ones. ● Group Accident Insurance: Extra protection for accidental death and permanent disablement. ● Flexible Working Arrangement: Achieve a harmonious work-life balance. ● Employee Assistance Program: Access support for personal and work-related challenges. ● Medical Screening: Your well-being is a top priority. ● Modern Family Benefits: Maternity, paternity, and adoption support. ● Long-Service Awards: Recognizing dedication and commitment. ● New Baby Gift: Celebrating the joy of parenthood. ● Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates. ● Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. ● Free Transport pick up and drop from the home -office - home (applies in Chennai)

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contact 1-855-833-5120 .

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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