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Customer Success Associate
Wolters Kluwer
Madison, USA
Full-time
Mid · 2+ years experience
Onsite
USD 52000-61000 yearly / year
Discovered 1 weeks ago
SalesforceMicrosoft Office
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Key Skills for This Role
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- Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.
- Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance.
- Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs.
- Project manage, organize, and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers.
- Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests.
- Develop and maintain positive working relationships with customers and other key partners.
- Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning.
- Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.
- Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.
- Strong organizational, time management and multi-tasking skills.
- Ability to absorb product knowledge quickly and process information to apply to customer needs.
- Ability to make sound business decisions and exercise discretion and judgment.
- Experience generating add-on sales revenue preferred.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook.
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