Customer Success Associate

Partner with the Implementation team late in each project to lead go-live training, then own the enablement relationship from there

Build and run training tailored to each audience's actual workflows rather than generic feature tours, for scientists, lab technicians, data managers, and R&D leadership

Deliver across formats: onsite sessions, virtual workshops, office hours, documentation, and recorded content

Develop customer-side champions and power users who sustain adoption after you step back

Create reusable enablement assets that scale beyond the accounts you touch directly

Own rollout and adoption of Bodie, Uncountable's AI assistant, across your accounts

Teach scientists how to use AI on their own data, moving them from curiosity to daily use

Surface the use cases that land, and the ones that don't, to Product and Engineering

Run working sessions with R&D teams, translating how they design experiments and record results into how they should use the platform day to day

Navigate large, multi-divisional organizations where adoption is won site by site and team by team

Partner with Account Managers to turn adoption strength into renewals, expansion, and referenceability, and flag risk before it hits a renewal cycle

Act as the voice of the user internally, bringing friction from the field to Product and Engineering

Month 1: Build fluency in the platform, our customers' scientific workflows, and how our top accounts use us today. Shadow training sessions, then start delivering pieces of them.

Months 2 to 3: Take over training delivery at your accounts. Write your first adoption plans and get close enough to the usage data to spot problems before customers raise them.

Months 4 to 6: Run a measurable adoption program at a strategic customer against a weekly active user target, write up what worked, and become the person the AM team pulls in when a key account needs to move.

The highest-leverage problem we have. Adoption is the difference between a platform customers renew out of habit and one they can't operate without

Deployed where it counts. You'll work our largest and most strategic accounts, alongside our most experienced AMs and implementation leads

First of its kind here. You'll be our first dedicated Customer Success Associate, working from an established implementation and account management methodology while bringing a sharper focus on training and adoption than we've had before

A front-row seat on AI in R&D. You'll be the person teaching working scientists at global enterprises how to actually use AI in their labs

Direct impact. Your work accelerates R&D at organizations developing next-generation products, from sustainable materials to pediatric cancer treatments

An engineering-first culture. You'll work closely with our engineering and product teams, giving you a window into how world-class software gets built and a voice in shaping it