Customer Success Associate

Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products.

We believe that oddsmaking is a challenge rooted in engineering, mathematics, and sports betting expertise; not intuition.

We're looking for team-oriented individuals with an authentic passion for accurate and predictive real-time data who can execute in a fast-paced, creative, and continually-evolving environment without sacrificing technical excellence.

Our challenges are unique, so we hope you are comfortable in uncharted territory and passionate about building systems to support products across a variety of industries and consumer/enterprise clients.

This is a client-facing role focused on supporting and growing relationships with B2B customers in the sports betting and fantasy space.

You will act as a trusted partner to clients, helping them maximize the value of Swish’s products while ensuring a seamless day-to-day experience.

This role requires strong communication skills, comfort with technical concepts (APIs, data feeds), and a deep understanding of sports betting markets.

High preference for UK or within a commutable distance

• Reporting to EMEA Customer Success Manager, you will serve as a key point of contact for B2B clients, managing inbound inquiries via Slack, email, and video calls
• Develop deep expertise in Swish’s products, data, and workflows to effectively support client needs
• Troubleshoot client issues in real time, translating technical concepts into clear, actionable guidance