Customer Success Associate

Monitor SLA adherence across all active clients and ensure contractual commitments are being met.

Maintain alignment with legal and InfoSec teams on data protection, privacy, and regulatory obligations.

Document and manage any contractual deviations or amendments.

Vendor Onboarding & Management

Drive onboarding of third-party vendors or partners as per client requirements (e.g., data providers, integration vendors, etc.).

Coordinate with procurement/legal for vendor due diligence, NDA, MSA, and onboarding paperwork.

Track vendor SLAs, delivery timelines, and compliance.

Act as the liaison between client, vendor, and internal teams to ensure smooth collaboration.

Change Request Management

Handle client-initiated Change Requests (CRs) including scoping, impact analysis, approval, and implementation.

Track all change requests through structured logs, ensuring accountability and transparency.

Collaborate with product, tech, and operations teams to prioritise and implement changes without disrupting SLAs.

Communicate CR status and timelines proactively to clients.

Qualifications:

Bachelor's degree in Business, Marketing, Data Science, or a related field (MBA preferred).

At least 3+ years of experience in technical customer success, with a focus on business development and data-driven solutions.

Strong knowledge of data analytics, SaaS, and data products or services.

Strong technical & product knowledge on software, databases, platforms services

Proven track record of successfully generating leads, engaging prospects, and closing new business in a B2B environment.

Exceptional communication, presentation, and negotiation skills.