Customer Success Associate

Responsibilities under Active Clients:

• Will be involved in the scope of work definition process for every new project.
• Liaising with the technical team to get updates on the progress of the product implementation.
• Maintaining a detailed and accurate record of all client details and communications.
• Communicating with the client on a daily basis regarding the progress of the implementation of the product.
• Be the client representative and liaise with the technical team to ensure the client gets the best value out of the product.
• Ensuring to respond to client queries in a professional and timely manner.
• Providing clients with relevant information on the products and services offered by the company.
• Train the client on the product during handover as well as support the client once the product has been handed over.
• Responsible for User Acceptance Testing (UAT), after product implementation has been completed.
• Performing on-site visits to the client.

Responsibilities under Passive Clients:

• Maintaining long-lasting business relationships with clients.
• Visit the clients once a month.
• Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work.

Others :

Required Skills:

• Business process mapping
• Project scoping & requirements gathering