Customer Success Associate

Propra is reimagining property management with a focus on using technology to alleviate the administrative burden for landlords and property managers so they can focus on what matters most, growing their business and delivering an exceptional living experience for their residents.

As a startup, you have the opportunity to join us on the ground floor and make a lasting impact. Our team is highly collaborative and customer-obsessed, often working beyond traditional role boundaries to move the business forward and create meaningful change.

We’re looking for a proactive and customer-focused Customer Success Associate to join our team. You will be responsible for ensuring our customers achieve success with Propra’s products and services, driving product adoption, and ensuring that our solutions provide maximum value.

Areas of Focus:

Build and maintain strong, long-lasting customer relationships through regular check-ins, providing guidance, and addressing concerns.

Provide exceptional customer support and timely case resolution.

Lead and support customers through the onboarding process, ensuring they are fully trained and set up to achieve quick wins.

Track and report on key metrics such as customer satisfaction, retention rates, and platform adoption.

Document unexpected bugs and work with the tech team to test and communicate fixes.

Contribute to and maintain Propra’s resource hub for customer support and platform documentation.

Act as the voice of the customer within the company, collaborating with Product, Sales, and Marketing to meet customer needs.

Identify opportunities for upselling and cross-selling additional services, ensuring customers derive maximum value from the platform.

Prior experience in customer success or a related field, preferably in a B2B SaaS environment.

Proven ability to manage customer relationships and ensure satisfaction.

Familiarity with property management, financial services, operations, or bookkeeping solutions is a plus.