ashby
Customer Success Associate
flock
Remote, GBR
Full-time
Remote
Discovered 2 weeks ago
Customer successCustomer serviceAccount managementFleet insuranceTelematicsAI tools
Free
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Customer successCustomer serviceAccount management
Role Overview
The Customer Success team is growing as more fleets choose Flock.
The role owns a customer portfolio from onboarding through renewal and uses telematics data to support customer conversations and safety outcomes.
The role includes quarterly reviews, safety interventions, inbound phone and email queries, customer feedback, and daily use of AI tools.
Insurance experience is not required; strong service instincts and willingness to learn are important.
Key Skills for This Role
Customer successCustomer serviceAccount managementFleet insuranceTelematicsAI tools
Full Job Posting
About Flock
Flock uses telematics, AI, and real-time data to help fleet customers prevent crashes and improve driver safety.
Flock was acquired by Admiral in May 2026 and combines the backing of a major motor insurer with startup energy.
About the Role
The Customer Success team is growing as more fleets choose Flock.
The role owns a customer portfolio from onboarding through renewal and uses telematics data to support customer conversations and safety outcomes.
The role includes quarterly reviews, safety interventions, inbound phone and email queries, customer feedback, and daily use of AI tools.
Insurance experience is not required; strong service instincts and willingness to learn are important.
What You’ll Be Doing
- Own a portfolio of fleet customers end to end, from onboarding through renewal.
- Handle inbound policy queries from customers and brokers by phone and email, resolving issues and encouraging suitable self-service.
- Run quarterly reviews with fleet managers and brokers, track follow-up actions, and support broker onboarding.
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