indeed
Customer Success Account Manager
Bask Health
Dubai, UAE
Full Time
Senior
1 months ago
Customer SuccessAccount ManagementSaaSE commerceCommunication SkillsProblem Solving
Free
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Customer SuccessAccount ManagementSaaS
About the Role
Bask Health seeks a Customer Success Account Manager in Dubai to own the full customer lifecycle for a telehealth platform. The role involves building relationships, driving adoption, analyzing metrics, and delivering demos.
Key Skills for This Role
Customer SuccessAccount ManagementSaaSE commerceCommunication SkillsProblem Solving
Responsibilities
- Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
- Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption
- Manage all current customer data
- Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
- Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
- Work AI first: Use LLMs as starting point to draft communications, structure problems, and think through customer needs
- Validate with real customers and iterate: Test approaches with real patients, providers, and partners
- Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf
- Share AI native workflows: Document prompts, processes, and workflows that work across the team
Requirements
- 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
- Experience in e commerce
- Experience with large to enterprise sized customer book of business
- Creative problem solver with a determination to succeed
- Independent and motivated, with the wisdom to seek help where needed
- Highly articulate, ability to communicate effectively both when speaking and writing
- Highly organized, with the ability to juggle multiple projects in a fast paced environment
- Comfortable collaborating with different teams (product, sales, marketing, etc.)
Full Job Posting
About the Role
- Bask is the best telehealth platform on the market, empowering entrepreneurs to launch DTC telemedicine companies.
- Customer Success at Bask Health is AI first and customer obsessed.
- Work starts in an LLM to clarify intent and context, moves into research and execution, validated with real patients and partners.
What You'll Do
- Work AI first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs.
- Validate with real customers and iterate: Test your approaches with real patients, providers, and partners.
- Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf.
- Share AI native workflows: Document prompts, processes, and workflows that work.
- Build strong relationships with Bask’s customers and own the full customer lifecycle.
- Partner with customer stakeholders to develop custom engagement initiatives.
- Manage all current customer data.
- Analyze customer engagement metrics and communicate value, trends, and opportunities.
- Deliver program demos, provide insightful technical answers, and recommend creative ways to use the platform.
- Work Weekends.
Requirements
- 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
- Experience in e commerce.
- Experience with large to enterprise sized customer book of business.
- Creative problem solver with a determination to succeed.
- Independent and motivated, with the wisdom to seek help where needed.
- Highly articulate, ability to communicate effectively both when speaking and writing.
- Highly organized, with the ability to juggle multiple projects in a fast paced environment.
- Comfortable collaborating with different teams (product, sales, marketing, etc.).
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