Customer Software Application Engineer

You love solving real-world problems and care deeply about helping others build systems that work reliably. You’re stoked to help a customer with a new integration, and you’re happy to jump in on the occasional late-night support call. In addition, you have:

At least 2 years of technical professional experience

Excellent communication skills and enthusiasm for working directly with customers

Excellent technical writing skills, with a track record of generating knowledge base articles, READMEs, or customer guides that others actually use (and the judgment to know what to include and what to leave out)

A strong proficiency in Python

Proven troubleshooting skills and ability to methodically isolate and resolve issues

Experience with hardware/software integration projects and embedded environments

Familiarity with basic networking (IP addresses, subnets, DNS, and routing).

Due to export control requirements applicable to this position, we are only able to consider U.S. persons, as defined by U.S. export control laws. This includes U.S. citizens, lawful permanent residents, and individuals granted asylee or refugee status.

Bonus points if you have:

Experience in a technical customer support role

Familiarity with Linux (command line usage, bash scripting, SSH, SCP, light Linux administration)

Familiarity with common data protocols like RS-485, RS-232, CAN, Ethernet (TCP/UDP)

Experience integrating sensors and/or analyzing sensor data (think GPS, IMU, LiDAR, etc.)

At Seasats, we're passionate about delivering maritime robotics solutions to redefine the maritime industry. Our primary products are unmanned surface vehicles (USVs), designed to carry sensors at sea for months at a time. Our USVs provide persistent monitoring and data acquisition to defense, scientific, and commercial customers, and have autonomously crossed both the Pacific and Atlantic oceans. After thousands of years in which the only way to gather information from the ocean was to put people on a boat, these uncrewed vessels are transforming how humanity monitors and interacts with the ocean. Here, you’ll find the space and opportunity to do your life’s best work.

Along with your salary, you’ll receive perks including:

Stock options

Competitive insurance (including a 99% employer-covered Gold HMO plan or other options)

401k matching up to 4% of salary

Four free lunches per week

An employee activity fund

A pet-friendly office

Unlimited/Flex PTO

When applying, you’ll be asked to provide a resume and answer a few screening questions.

Please note that we are currently unable to sponsor employment visas, so candidates must be independently authorized to work in the United States.

We appreciate diverse perspectives and life experiences, and we’re committed to building a team that reflects a wide range of backgrounds. Seasats provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected under federal, state, or local law.

We look forward to reviewing your application!