Customer Services Representative (VDR)

• Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.

• Manages and hosts online client training sessions.

• Investigates user issues, gathers the required details, and escalates technical matters internally where needed.

• Monitors progress and ensures deliverables for the client are accurate and timely.

• Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.

• Follows all applicable Best Practice and Workflow procedures.

• Ensures proper documentation for job tracking and billing information is current and accurate.

• Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.

• Performs additional duties as reasonably requested.

• Native-level English fluency, with excellent written and verbal communication skills.

• Comfortable speaking to a wide range of B2B customers.

• Highly motivated team player with excellent communication and interpersonal skills.

• Resilient with a positive can-do attitude.

• Minimum of two years of experience in a B2B environment.

• Tech-savvy with the ability to adapt to new software and tools. Training will be provided.

• Previous experience in a technology, software, or IT company is beneficial but not required.

• Exceptional attention to detail, accuracy, and active listening skills.

• Capable of multi-tasking, working under pressure, and meeting strict deadlines.

• Willing to grow, develop, and continually learn new skills.