Customer Services Representative

• Travel domestically and internationally on weekends and nights as required at USANA/Associate events.
• Performs other duties or ad hoc projects as assigned or needed.

• Previous customer service experience in a retail, Business Centre, reception, contact centre or similar customer-facing environment.
• Strong verbal and written skills both in English and Mandarin .
• Experience handling customer complaints and escalations calmly and professionally.
• Strong attention to detail, particularly when processing orders, payments, account changes and customer information.
• Confidence using CRM, order-processing, POS and Microsoft 365 systems, with the ability to learn new technology quickly.
• Ability to manage competing priorities across face-to-face customers, telephone calls, emails and administrative tasks.
• Sound judgement and the ability to follow privacy, security, compliance and escalation procedures.
• Ability to work independently while contributing positively to Customer Service team.
• Availability to work rostered Business Centre hours, occasional Saturdays and company events where required.
• Ability to safely perform the physical requirements of the role, including standing and handling products or cartons , with reasonable adjustments where applicable.

Position is located in Australia

Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle.

But our commitment to excellence goes far beyond our products.

USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.

Community is at our core.

It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration.

Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.

USANA employees do more than work for our company––we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community.

We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.