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Customer Services Representative
Barrywehmiller
Doncaster, GBR
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 weeks ago
Microsoft Office
Free
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Role Overview
The Customer Services Team is an integral part of the commercial sales organisation, and representatives are responsible for supporting and contributing to the team’s success.
As a Customer Services Representative you will be responsible for building and maintaining customer relationships, understanding customer needs, and aligning them with applicable BW product offerings.
Through contacting current and potential customers to grow opportunities, your daily activities will centre around ensuring customers have a world class experience with top level support, supporting their needs for spare parts, and achieving the company goals.
Key Skills for This Role
Microsoft Office
Full Job Posting
Job Description
The Customer Services Team is an integral part of the commercial sales organisation, and representatives are responsible for supporting and contributing to the team’s success. As a Customer Services Representative you will be responsible for building and maintaining customer relationships, understanding customer needs, and aligning them with applicable BW product offerings. Through contacting current and potential customers to grow opportunities, your daily activities will centre around ensuring customers have a world class experience with top level support, supporting their needs for spare parts, and achieving the company goals.
Duties and Responsibilities
- Generate quotations and enter sales orders for our spares parts business.
- Work with the technical support team to answer customer questions in a timely manner.
- Proactively following up on quotations, enquiring when the customer plans to purchase the items quoted along with answering any questions they might have about the proposal.
- Maintain exceptional customer relationships through proactive contact.
- Be a customer advocate relating to order delivery requirements and provide status updates on our progress.
- Work with all internal departments to ensure the customer receives superb customer service from start to finish.
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