Customer Services - Customer Account Coordinator

You may be asked to undertake reasonable additional duties to those outlined, based on the post holder’s personal skills, experience, and developmental needs.

• Processing of customer orders and quotations within set KPIs
• To establish and build strong customer relationships, to deliver excellent levels of customer service.
• Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
• To ensure export compliance when processing quotations and orders.
• Proactive quote follow up and negotiate where required.
• To have an understanding of pricing, value and margin in order to win orders from quotations.
• L iaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times.
• Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
• Proactive communication with the customer throughout the quotation and order life cycle.
• Proactively review, investigate and escalate customer complaints where applicable.
• Acquire technical product experience with a willingness to understand the Amphenol product offer so as to process basic technical queries along with the ability to understand Amphenol Group products, competition products, and various specifications.
• Assist with external sales requirements relating to Customer and ordering information.
• Understand customer markets and ensure any market intelligence is passed to the relevant Amphenol contact.
• Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market.
• Identify new sales opportunities and act on them accordingly or pass them to the relevant Amphenol contact.
• To contact potential customers and present Amphenol products and services to maximise sales.
• To interface with clients and to support the Business Development Managers.
• To understand and implement Amphenol organisation, services and standards.
• Cross selling and up selling.
• Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday.
• Be in situ at workstation to enable commencement of role at 08.00 hours each working day.
• Undertake training as required to better develop self and team service offer.
• Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner.
• T o ensure holiday and sickness cover for the department .
• Participate in reviews with line manager.
• Develop ideas to improve on the service offer of the team.
• Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy.
• Assist with specific project work as and when needed.
• Carry out such other duties that may be reasonably requested by the Company.