Customer Services Consultant

We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,400+ passionate, creative minds from over 70 nationalities, we help the world’s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble.

Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression.

As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You are responsible for:

Making your customers’ day by providing solutions for the challenging problems they experience.

Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.

Finding the most suitable solution using your acquired technical knowledge and specific expertise .

Updating Customer Services knowledge base to ensure our expertise gets documented.

Maintaining a strong network within your team and the company to find the optimal solution for your customer.

Balancing your time, priorities, and incoming tickets while always keeping an overview.

Essential talents and qualifications:

A master's degree (or similar by experience) with a solid IT background.

Good professional communication skills in English.