Customer Services Agent (Part Time)

Crisis Management Capability and Preparedness

People and Team

Cost Efficiency and Productivity

Represent Cathay interests in the Airport Community

Academic qualifications

• Completion of High School / GED or equivalent combination of education, training, and experience is required

Knowledge, skills, training and experience

• Strong command of written and spoken English is mandatory with the local language being an advantage
• Preferable to have at least 1 year airline or related industry experience
• Demonstrated ability to work under pressure and independently
• Strong sense of responsibility and acts as a supportive team player
• Strong interpersonal skills with a natural service orientated mindset
• Can perform daily operations (multi-tasking ability) up to company standards (required to pass all training arranged by department and ASD)
• Adapts to and embraces constant change

Additional Requirements

• Must successfully pass all pre-screening clearances, including a background check upon contingent job offer
• Obtain and retain necessary credentials and clearances (SIDA and Customs Seal) per local requirements
• Strong cognitive reasoning skills and the ability to embrace constant change
• Ability to work diligently in a fast-paced environment and under tight timelines
• Comfortable working outdoors on the tarmac in all weather conditions
• Must be able to work a variety of shifts including days, weekends, nights, holidays, and overtime, as required based on operational needs
• Must have the right to live in work in Canada

Benefits

• Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
• Travel Privileges on Cathay Pacific Airways Global Network
• Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.
• Pension Matching Program
• Paid Holiday & Vacation
• LTD & Basic Life Insurance
• If this position requires a uniform, a uniform allowance will be provided
• To learn more about Cathay Pacific as a Certified Great Place Employer – Please Click Here

Personal & Application Information

• Cathay Pacific Airways Limited is committed to employment equity, supports diversity in the workplace and encourages application from all qualified individuals including women, members of visible minorities, Aboriginal peoples and persons with disabilities. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
• If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: jobs@cathaypacific.com.