Customer Service & Tech Support

TQI Solutions is seeking proactive and visionary leaders to drive impactful solutions for our clients.

We prioritize work-life balance, offer excellent benefits, and provide career growth opportunities.

Join our dynamic team and make a meaningful impact on maritime operations and training.

TQI Solutions is currently seeking a Customer Service & Technical Support specialist to support our customer.

In this role, you will provide broad technical support, lead integration efforts across multiple systems, and ensure seamless user and mission operations.

• Full-time, onsite, exempt
• Salary: $60,000–$70,000 (DOE)

• Serve as a project lead or integration specialist on teams composed of diverse IT disciplines. Work closely with end users, applying strong soft skills to ensure multiple technologies function together effectively
• Plan and deliver customer support services including installation, consultation, user assistance, troubleshooting, and training. Diagnose and resolve technical issues and support analysis of work processes
• Implement and manage complex systems and solutions by integrating a wide range of hardware and software technologies
• Perform administrative and technical procedures on information systems and maintain clear and complete documentation
• Support multiple functional areas including systems design, systems and network administration, programming or analysis, IT support, and IT consulting

• Broad understanding of technology paired with strong business awareness and effective communication skills
• Ability to work across multiple functional areas with strong analytical skills, including critical reasoning and statistical analysis