Customer Service Team Lead (Chinese Speaker)
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Key skills for this role
About the Role
TAQAR CONSULTING CO. L.L.
Key Skills for This Role
Responsibilities
- Manage and monitor team performance through KPIs and operational targets
- Maintain and develop customer relationships to support business growth
- Oversee payment and settlement processes, ensuring timely and accurate transaction handling
- Investigate and resolve payment related issues and exceptions
- Monitor transaction activity and collaborate with risk and compliance teams when required
- Track operational metrics and prepare performance reports
- Identify opportunities to improve customer experience and operational efficiency
Requirements
- Bachelor's degree in Finance, Economics, Business, or a related field
- Minimum 3 years of experience in payment operations, customer operations, or related fields
- Strong understanding of payment processing and settlement workflows
- Experience managing teams and analyzing operational data
- Fluent in English and Chinese (written and spoken)
Full Job Posting
Job Summary
- We are seeking an experienced Payment Customer Service Supervisor to lead customer operations, oversee payment and settlement processes, monitor team performance, and ensure a high level of customer satisfaction. The ideal candidate will have experience in payment operations, customer management, an
Key Responsibilities
- Manage and monitor team performance through KPIs and operational targets
- Maintain and develop customer relationships to support business growth
- Oversee payment and settlement processes, ensuring timely and accurate transaction handling
- Investigate and resolve payment related issues and exceptions
- Monitor transaction activity and collaborate with risk and compliance teams when required
- Track operational metrics and prepare performance reports
- Identify opportunities to improve customer experience and operational efficiency
Requirements
- Bachelor's degree in Finance, Economics, Business, or a related field
- Minimum 3 years of experience in payment operations, customer operations, or related fields
- Strong understanding of payment processing and settlement workflows
- Experience managing teams and analyzing operational data
- Fluent in English and Chinese (written and spoken)
- Strong communication, problem solving, and organizational skills
- Ability to work effectively in a fast paced environment
Benefits
- Competitive salary package
- Performance based bonus
- Career growth opportunities
- Dynamic and international working environment
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