lever
Customer Service Team Lead
Promenade
Remote, USA
Full-time
Mid
Remote
USD 23-25 hourly / hour
Discovered 1 weeks ago
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Key Skills for This Role
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- Team Leadership: Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service.
- Customer Support: Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions.
- Performance Management: Monitor team performance, set goals, and provide regular feedback and coaching.
- Process Improvement: Identify opportunities to streamline processes and improve efficiency within the team.
- Collaboration: Work closely with other departments to ensure seamless communication and collaboration.
- Problem-Solving: Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently.
- A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community
- Equity/Stock options in a profitable and rapidly growing company
- Great Medical/Dental/Vision coverage
- Transportation coverage in the form of parking, rideshare, or metro credit
- Fully stocked snack bar & weekly catered lunches
- The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
- Ability to mold your career and make an immediate impact
- Work in a fast-paced, fun environment with an eclectic group of people from all over the world
- A natural people person and relationship builder
- Passionate about serving small businesses and being apart of a growing startup
- Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
- An excellent communicator, both in writing and over the phone
- Friendly, optimistic, and have a caring demeanor
- Adept at working well under pressure and with tight deadlines
- Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
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