indeed
Customer Service Support Advisor
BT Group
West Bengal, IND
Onsite
Discovered 1 weeks ago
Customer serviceMulti-channel customer supportCustomer relationship managementCustomer needs analysisCustomer issue managementContinuous improvement
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer serviceMulti-channel customer supportCustomer relationship management
Role Overview
The Customer Service Support Advisor assists customers across all channels.
The role delivers customer value and success through support excellence and expertise regarding the BT Group solution portfolio.
Work is performed with some supervision.
Key Skills for This Role
Customer serviceMulti-channel customer supportCustomer relationship managementCustomer needs analysisCustomer issue managementContinuous improvement
Full Job Posting
About the Role
The Customer Service Support Advisor assists customers across all channels.
The role delivers customer value and success through support excellence and expertise regarding the BT Group solution portfolio.
Work is performed with some supervision.
What You’ll Be Doing
- Assist in implementing specific customer service management plans under supervision.
- Assist in creating value-based customer relationships within guidelines and while leveraging the BT Group resource pool.
- Gather and analyze customer information and understand customer needs to provide service insight.
- Execute work covered by existing procedures to achieve customer service team objectives.
- Assist in implementing continuous improvement opportunities for customer service team processes.
Skills and Experience
- The posting does not specify detailed essential or desirable skills and experience beyond customer service expertise relating to the BT Group solution portfolio.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at BT Group
Creative Team (In House Creative Agency)
London, GBR
Discovered TodayFull-time
Senior Programme Manager: Product Enabling Capabilities Programme - 18 Months FTC
London, GBR
Discovered TodayFull Time, Contract
Software Engineering Specialist - Erlang
London, GBR
Discovered YesterdayFull-time
Service Reliability Engineer
Gurugram, IND
Discovered YesterdayFull-time
PMO Practice Manager
Bristol, GBR
Discovered YesterdayFull-time
Senior Network Engineer
Sheffield, GBR
Discovered YesterdayFull-time
Business Support Service Advisor
Gurugram, IND
Discovered 2 days agoFull-time
Research Specialist, Sustainable Network Optimisation
Bristol, GBR
Discovered 2 days agoFull-time