indeed
Customer Service Support Advisor
BT Group
West Bengal, IND
Onsite
Discovered 1 weeks ago
Customer serviceCustomer needs analysisCustomer relationship managementCustomer issue managementContinuous improvementBT Group solution portfolio
Free
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Customer serviceCustomer needs analysisCustomer relationship management
Role Overview
The Customer Service Support Advisor assists customers across all channels and supports customer value and success through service expertise.
The role focuses on the BT Group solution portfolio and is performed with some supervision.
Key Skills for This Role
Customer serviceCustomer needs analysisCustomer relationship managementCustomer issue managementContinuous improvementBT Group solution portfolio
Full Job Posting
About the Role
The Customer Service Support Advisor assists customers across all channels and supports customer value and success through service expertise.
The role focuses on the BT Group solution portfolio and is performed with some supervision.
What You’ll Be Doing
- Assist in implementing specific Customer Service management plans under supervision.
- Assist in creating value-based customer relationships to optimize customer service within guidelines.
- Gather and analyze customer information to understand needs and provide service insight.
- Execute work covered by existing procedures to achieve Customer Service team objectives.
- Assist with continuous improvement opportunities for Customer Service team processes.
Essential Skills and Experience
- The source posting does not specify essential skills or experience.
Desirable Skills and Experience
- The source posting does not specify desirable skills or experience.
Compensation
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