Customer Service Supervisor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We are seeking a proactive and customer-focused Customer Service Supervisor to lead front-office and customer service operations. The ideal candidate must be fluent in Arabic and English, have supervisory experience, and possess strong problem-solving skills.
Key Skills for This Role
Responsibilities
- Supervise Registration Counters, Call Center operations, Complaints Management, Suggestions, Feedback, and Customer Surveys
- Monitor customer wait times and service times in line with company KPIs and provide regular reports to management
- Handle customer escalations and resolve complex issues that cannot be addressed by Customer Service Executives
- Coordinate internal and external communications across branches and departments
- Ensure all customer service activities are carried out in compliance with the Integrated Management System (IMS) and company procedures
- Monitor and support customer service staff to ensure customers are served professionally, efficiently, and within defined timelines
- Investigate and resolve customer complaints in a professional and amicable manner
- Maintain the decorum and professional image of the front office by adhering to established policies and procedures
- Drive continuous improvement initiatives to enhance customer satisfaction and service quality
Requirements
- Bachelor's Degree or equivalent qualification
- Previous supervisory or team leadership experience preferred
- Fluent in Arabic and English (spoken and written) – mandatory
- Strong problem solving, conflict resolution, and interpersonal skills
- Excellent communication and reporting abilities
- Proficient in Microsoft Office applications
- Ability to work under pressure and manage multiple priorities
Full Job Posting
Job Overview
- We are seeking a proactive and customer focused Customer Service Supervisor to lead our front office and customer service operations.
- The ideal candidate will be fluent in both Arabic and English, possess excellent communication skills, and have experience managing customer service teams in a fast paced environment.
Key Responsibilities
- Supervise Registration Counters, Call Center operations, Complaints Management, Suggestions, Feedback, and Customer Surveys.
- Monitor customer wait times and service times in line with company KPIs and provide regular reports to management.
- Handle customer escalations and resolve complex issues that cannot be addressed by Customer Service Executives.
- Coordinate internal and external communications across branches and departments.
- Ensure all customer service activities are carried out in compliance with the Integrated Management System (IMS) and company procedures.
- Monitor and support customer service staff to ensure customers are served professionally, efficiently, and within defined timelines.
- Investigate and resolve customer complaints in a professional and amicable manner.
- Maintain the decorum and professional image of the front office by adhering to established policies and procedures.
- Drive continuous improvement initiatives to enhance customer satisfaction and service quality.
Requirements
- Bachelor's Degree or equivalent qualification.
- Previous supervisory or team leadership experience is preferred.
- Fluent in Arabic and English (spoken and written) – mandatory.
- Strong problem solving, conflict resolution, and interpersonal skills.
- Excellent communication and reporting abilities.
- Proficient in Microsoft Office applications.
- Ability to work under pressure and manage multiple priorities.
Preferred Candidate
- Arabic speaking candidates with strong English communication skills.
- Experience in customer facing service industries.
- Customer centric mindset with strong leadership abilities.
Benefits
- Competitive salary package.
- Career growth and development opportunities.
- Dynamic and professional work environment.
Compensation
- Pay: AED 4,000 AED 6,000 per month.
Work Location
- In person.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Dubai Driving Center
Driving Instructor (HEAVY TRUCK LICENSE PREFERED)
Dubai, UAE
Dubai Driving Center is seeking a Driving Instructor with an RTA-Dubai approved permit (preferred) and a UAE HMV license issued in Dubai. Responsibilities include instructing students on vehicle operation and traffic law
Enterprise Application Development Supervisor (Odoo experience is requirement)
Dubai, UAE
Dubai Driving Center seeks an experienced Enterprise Application Development Supervisor to lead Odoo ERP development and customization. The role involves supervising design, coding, testing, and deployment of enterprise
Monitoring & Evaluation Inspector
Dubai, UAE
The Quality and Monitoring Inspector (Monitoring & Evaluation Inspector is responsible for ensuring compliance with the standards set by Dubai Driving Center (DDC). This role involves monitoring and evaluating instructor
Business Application IT Developer (Odoo)
Dubai, UAE
Dubai Driving Center is looking for a skilled and experienced Business Application IT Developer to join our IT team. The ideal candidate will be responsible for developing, customizing, integrating, and supporting enterp
Brand & Marcom Specialist
Dubai, UAE
The Brand & Marketing Communication Specialist is responsible for developing, managing, and executing brand strategies and marketing communication plans to enhance brand awareness, engagement, and customer loyalty. This
Driving Instructor (HEAVY TRUCK LICENSE PREFERED)
Dubai, UAE
Enterprise Application Development Supervisor (Odoo experience is requirement)
Dubai, UAE
Monitoring & Evaluation Inspector
Dubai, UAE
Business Application IT Developer (Odoo)
Dubai, UAE
Brand & Marcom Specialist
Dubai, UAE