Customer Service Supervisor

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

At Thermo Fisher Scientific, we are committed to being a company that creates innovative solutions across the range of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Global Commercial Operations organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is important to our success.

We are seeking a highly motivated and experienced Leader to join our Customer Service team in Bangalore. The Bangalore Global Commercial Operations Center operates across three shifts, providing critical support for key back-office activities within the Global Commercial Operations organization. This position is a Third Shift Supervisor role, dedicated to leading and supporting the third-shift team.

In collaboration with our first- and second-shift colleagues, the team provides five-day-a-week operational coverage and plays a vital role in enabling the organization to deliver on its commitments to quality, innovation, and exceptional customer support. The successful candidate will be responsible for fostering a high-performing team environment, ensuring operational excellence, and supporting the continued success of our global operations.