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Key skills for this role
The Customer Service Supervisor will oversee and manage customer service escalations, ensuring timely, effective issue resolution while maintaining high team standards.
A workplace driven by non-negotiable 'Culture First' organizational values.
A competitive and progressive Leave Policy.
We are a best-in-class creative services company serving and partnering with top brands in the wedding, fashion, beauty, media, and entertainment industries worldwide. We're a team of fast-paced, hard-working, forward thinkers dedicated to success, both for each other and our customers at scale.
Bizbox clients include market leaders in Small & Medium-Sized Entrepreneurship, Photography, Sales, Marketing, and Social Media. We provide creative content that is inspirational, motivational, narrative-driven, and technical.
Our vision is to create products and services that radically improve customer success. We're committed to designing relevant, valuable content that amazes, inspires, educates, promotes entrepreneurial spirit, and motivates our community.
We seek a highly skilled and experienced Customer Service Supervisor to join our team. This individual must have professional-level written and verbal communication skills in English, a passion for client servicing, and a growth mindset. Flexibility with weekly schedules, including weekends, is essential.
Successful candidates at Bizbox bring intellectual energy and acumen, increasing value for teammates and customers alike. They align strongly with our values:
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Open-mindedness to continuous improvement through coaching.
On-time, accurate delivery.
Kindness.
Transparency, accountability, and humility.
Willingness to go the extra mile for colleagues and customers.
Solution-oriented mindset.
Diligence in planning and execution.
The Customer Service Supervisor will oversee and manage customer service escalations, ensuring timely, effective issue resolution while maintaining high team standards. Responsibilities include supervising, coaching, assessing team performance, and reporting to senior management.
Maintain timely client and talent communication responses.
Track and report team performance on assigned tasks.
Listen to client calls, provide feedback, and handle escalations.
Maintain thorough documentation of client interactions.
Align with company mission and contribute positively to culture and goals.
Ensure accurate, efficient performance and service.
Stay updated on systems, communication channels, and SOPs.
Drive continuous improvement and problem-solving.
Handle escalations effectively and uphold standards.
Minimum 2+ years as a customer service supervisor focusing on escalations.
Weekend flexibility.
Self-motivation, reliability, and strong problem-solving skills.
Growth mindset and passion for positive client experiences.
Proven ability to manage multiple projects and meet deadlines.
Excellent interpersonal and organizational skills.
Proficiency in English verbal and written communication; experience with Salesforce is advantageous.
Creative media services for the fashion and entertainment industries.
Visit company websiteJobs and hiring trendsFull-time
Mid · 5+ years experience
Remote
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