Customer Service Specialist
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Key skills for this role
About the Role
Premium Solutions Consultancy seeks a Customer Service Specialist for a prestigious academy in Qatar. The role focuses on building client relationships, resolving issues, and collaborating with management to enhance service quality.
Key Skills for This Role
Responsibilities
- Build and nurture professional relationships with new and existing clients, stakeholders, and business affiliates
- Address and resolve client issues efficiently by coordinating with counsellors or instructors in charge
- Gather client feedback, document interactions, and present actionable reports to management
- Tailor customer interactions to meet specific needs, ensuring a personalized and high quality service experience
- Collaborate with management to develop customer service programs that drive business growth and meet targets
- Identify opportunities for improvement and implement strategies to enhance both onsite and online operations
Requirements
- Bachelor's Degree from a recognized university or institute (hospitality, commerce, or related field preferred)
- Minimum 4 years of experience in a similar customer facing or client servicing role
- Excellent communication skills in English (oral and written)
- Experience working in a multicultural environment
- Proficiency in customer relationship management (CRM) systems is a plus
- Strong problem solving skills and ability to coordinate effectively
Full Job Posting
Job Overview
- Premium Solutions Consultancy is hiring a Customer Service Specialist for a prestigious academy in Qatar.
- This role focuses on building and maintaining positive relationships with clients, stakeholders, and affiliates while ensuring exceptional service quality.
- The ideal candidate will collaborate with management to develop business strategies, enhance operations, and exceed customer expectations.
Key Responsibilities
- Build and nurture professional relationships with new and existing clients, stakeholders, and business affiliates.
- Address and resolve client issues efficiently by coordinating with counsellors or instructors in charge.
- Gather client feedback, document interactions, and present actionable reports to management.
- Tailor customer interactions to meet specific needs, ensuring a personalized and high quality service experience.
- Collaborate with management to develop customer service programs that drive business growth and meet targets.
- Identify opportunities for improvement and implement strategies to enhance both onsite and online operations.
Requirements
- Bachelor’s Degree from a recognized university or institute (hospitality, commerce, or a related field preferred).
- Minimum 4 years of experience in a similar customer facing or client servicing role, with a proven track record.
- Excellent communication skills in English (oral and written) with a pleasing personality.
- Experience working in a multicultural environment.
- Proficiency in customer relationship management (CRM) systems is a plus.
- Strong problem solving skills and the ability to coordinate effectively.
- Passion for delivering exceptional customer service and driving business results.
Application Instructions
- Interested and Qualified candidates are invited to send their CV to recruitment@premiumsolutions.qa with “Customer Service Specialist – Qatar” in the subject line.
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