Customer Service Specialist - Payee Center

CommQuest seeks a Full-Time Customer Service Specialist to assist clients in the Payee Center. The Customer Service Specialist is r esponsible for providing support to program participants by managing payment processing (checks, ACH, Truelink Card), communication with clients and vendors, and maintaining detailed financial records within a representative payee program.

Grow professionally

Build valuable relationships

Work on a team providing exceptional care

Make a real difference

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.

Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to HR@commquest.org .

Great experience in the behavioral health and substance abuse field

Visibility into how our community supports those in need

Opportunities to share your expertise

Peace of mind knowing you are benefiting the clients we serve and the community at large

Process and distribute client payments (checks, ACH, Truelink Card) accurately and in a timely manner.

Respond to client and vendor inquiries regarding payments, direct deposits, budgets, and balances.

Maintain accurate financial records in the agency's accounting system.

Assist clients with understanding budgets and payment schedules.

Collaborate with case managers and other departments to coordinate client services.

Various office duties (Mail processing, filing, client inquiries in-person or over-the-phone, client updates, etc.)

Other duties as assigned