Customer Service Specialist (French Speaking)

Overview

Job Responsibilities

• Your responsibilities include
• The ownership of the order to cash process flow
• Own the full order process: receipt, control, entry, delivery, invoicing, and customer data
• Good knowledge of EDI for electronic order handling
• Proactively solve issues and inform stakeholders on status and risks
• Use tools and relevant data to optimize export transactions
• Ensure timely invoicing and compliance with J-SOX and sales targets
• Support to Business:
• Keep organization updated on country/distributor changes
• Collaborate with stakeholders to ensure compliant export transactions
• Identify and mitigate shipment risks
• Propose process improvements for efficiency
• Review tenders and advise on shipment and delivery terms
• Customer contact
• Build strong relationships with customers and sales teams
• Collaborate with sales to identify opportunities
• Maintain regular customer communication and document actions
• Complaints and returns management
• Register and manage complaints until closure
• Handle returns and recalls
• Proactively log issues and drive improvements
• Resolve unannounced returns

Administration

• Ensure proper archiving of orders
• Review documents and delivery terms on time
• Prepare shipment documents and bookings
• Maintain accurate contracts and price lists

Stock Management

• Provide alternatives in case of stock shortages