Customer Service Specialist
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Key skills for this role
About the Role
Candy Gang is a street-style candy and slushy concept born in Dubai, blending bold flavors with youth culture and entertainment. The brand offers a rebellious, standout experience through custom-designed candy bags, graffiti-inspired uniforms, and creative merchandise.
Key Skills for This Role
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Company Description
Candy Gang is a street-style candy and slushy concept born in Dubai, blending bold flavors with youth culture and entertainment.
The brand offers a rebellious, standout experience through custom-designed candy bags, graffiti-inspired uniforms, and creative merchandise.
Candy Gang combines retail and entertainment to create an immersive environment for guests.
The team focuses on delivering memorable moments, not just products, and aims to build a growing movement around its unique brand identity.
Role Description
This is a full-time, on-site Customer Service Specialist role based in Dubai, United Arab Emirates.
The Customer Service Specialist will welcome customers, answer questions about products and flavors, and guide guests through their choices to create a fun, engaging in-store experience.
Responsibilities include handling customer inquiries and feedback in person and by phone, resolving issues promptly, and ensuring each visitor leaves satisfied.
The role involves managing queues, maintaining a clean and organized service area, processing transactions accurately, and supporting team members during busy periods.
The specialist will also help promote new products and campaigns, share brand knowledge, and contribute to a positive, energetic store atmosphere.
Qualifications
- Strong Customer Service and Customer Support skills, with a focus on friendly, solution-oriented interactions.
- Ability to enhance Customer Experience and drive Customer Satisfaction in a fast-paced retail environment.
- Professional Phone Etiquette and clear, confident verbal communication skills.
- Previous experience in retail, hospitality, or food & beverage customer-facing roles is preferred.
- Fluency in English; additional languages commonly spoken in Dubai are an advantage.
- Reliable, punctual, and comfortable working shifts, weekends, and holidays as needed.
- Ability to stand for extended periods and manage busy periods with a positive attitude.
- Team-oriented mindset with a willingness to learn about Candy Gang products and brand culture.
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