Customer Service Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
SANAD Insurance Brokers is seeking a detail-oriented Fleet Insurance Officer / Customer Service Representative to support motor and fleet insurance operations. The role involves policy servicing, claims follow-up, and coordination with clients and insurers.
Key Skills for This Role
Responsibilities
- Handle day to day servicing of motor and fleet insurance policies
- Process vehicle additions, deletions, renewals, endorsements, and declarations
- Review and maintain accurate fleet schedules and vehicle records
- Coordinate with clients to collect required documents and information
- Follow up with insurers for policies, certificates, endorsements, and approvals
- Support clients with motor claims from notification to closure
- Coordinate with garages, surveyors, loss adjusters, insurers, and clients
- Track pending requests and ensure timely follow up
- Maintain accurate records of all transactions, documents, and communications
- Support internal teams with motor insurance administration and client servicing
Requirements
- Previous experience in motor insurance, fleet insurance, claims, garages, car dealerships, rent a car operations, or insurance brokerage is preferred
- Good understanding of cars, vehicle specifications, car parts, repair processes, or garage coordination
- Strong attention to detail and accuracy
- Good communication and customer service skills
- Ability to follow up consistently and manage multiple requests
- Comfortable using email, Excel, WhatsApp, and office systems
- Organized, reliable, and able to work under pressure
- English required
- Arabic strongly preferred
- French is an advantage
Full Job Posting
About the Role
- We are looking for a detail oriented Fleet Insurance Officer / Customer Service Representative to support our motor and fleet insurance operations.
Key Responsibilities
- Handle day to day servicing of motor and fleet insurance policies
- Process vehicle additions, deletions, renewals, endorsements, and declarations
- Review and maintain accurate fleet schedules and vehicle records
- Coordinate with clients to collect required documents and information
- Follow up with insurers for policies, certificates, endorsements, and approvals
- Support clients with motor claims from notification to closure
- Coordinate with garages, surveyors, loss adjusters, insurers, and clients
- Track pending requests and ensure timely follow up
- Maintain accurate records of all transactions, documents, and communications
- Support internal teams with motor insurance administration and client servicing
Requirements
- Previous experience in motor insurance, fleet insurance, claims, garages, car dealerships, rent a car operations, or insurance brokerage is preferred
- Good understanding of cars, vehicle specifications, car parts, repair processes, or garage coordination
- Strong attention to detail and accuracy
- Good communication and customer service skills
- Ability to follow up consistently and manage multiple requests
- Comfortable using email, Excel, WhatsApp, and office systems
- Organized, reliable, and able to work under pressure
Languages
- English: required
- Arabic: strongly preferred
- French: advantage
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at SANAD Insurance Brokers
Content & Growth Coordinator
Doha, QAT
SANAD Insurance Brokers is hiring a Content & Growth Coordinator to create Arabic and English content for digital channels, coordinate campaigns, and support lead generation. The role requires 2-5 years of content market
Digital Marketing Specialist
Doha, QAT
SANAD Insurance Brokers is seeking a Digital Marketing Specialist for a long-term part-time role. You will manage Google Ads campaigns, create social media content, and support lead generation. Requires 2-5 years of digi
Full Stack Engineer
Doha, QAT
SANAD Insurance Brokers W.L.L. is seeking a highly skilled and proactive Full Stack Engineer to manage, develop, and enhance the company’s digital platforms and insurance integration systems. The role will be responsible
Medical Insurance Officer
Doha, QAT
About the role: SANAD Insurance Brokers is looking for a Medical Insurance Officer to handle medical insurance RFQs, policy servicing, and claims administration. This is an administrative role that requires technical kno
Customer Service Specialist
Doha, QAT
About the Role: We are seeking a reliable and detail-oriented Customer Service Specialist to support our day-to-day insurance operations. This is a client-facing role focused on documentation, follow-up, and coordination