Customer Service Specialist Admin (Remote)
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Key skills for this role
About the Role
PulseMedia is hiring a remote Customer Service Specialist Admin to handle customer inquiries and administrative tasks. The role requires 1-2 years of customer service experience and proficiency with CRM platforms.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via email, live chat, phone, and other communication channels in a professional and timely manner
- Resolve customer concerns by identifying solutions and ensuring complete customer satisfaction
- Assist customers with account information, product or service questions, billing inquiries, and general support requests
- Escalate complex issues to the appropriate departments when necessary
- Conduct follow up communications to ensure successful issue resolution
- Maintain and update customer records within the company's CRM and internal databases
- Process customer documentation, service requests, and administrative forms accurately
- Schedule meetings, appointments, and follow up calls when required
- Prepare reports on customer service performance and administrative activities
- Assist with onboarding documentation for new clients
- Organize digital files, maintain records, and ensure data accuracy
- Support internal teams with administrative coordination and documentation
Requirements
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
- At least 1–2 years of experience in customer service, customer support, administrative assistance, or office administration
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Exceptional attention to detail
- Strong problem solving and critical thinking skills
- Ability to work independently while collaborating effectively with remote teams
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Experience with Google Workspace (Docs, Sheets, Drive, Calendar)
- Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar software
Full Job Posting
Position Overview
- The Customer Service Specialist Admin serves as the bridge between customer support and administrative operations.
- Provides exceptional customer assistance while managing administrative tasks to ensure smooth daily operations.
Key Responsibilities
- Respond to customer inquiries via email, live chat, phone, and other channels
- Resolve customer concerns and ensure satisfaction
- Assist with account information, product/service questions, billing inquiries
- Escalate complex issues to appropriate departments
- Conduct follow up communications
- Maintain and update customer records in CRM and databases
- Process customer documentation and administrative forms
- Schedule meetings, appointments, and follow up calls
- Prepare reports on customer service performance
- Assist with onboarding documentation for new clients
- Organize digital files and ensure data accuracy
- Support internal teams with administrative coordination
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
- At least 1–2 years of experience in customer service, customer support, administrative assistance, or office administration
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Exceptional attention to detail
- Strong problem solving and critical thinking skills
- Ability to work independently while collaborating with remote teams
- Professional, positive, and customer focused attitude
Technical Skills
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Experience with Google Workspace (Docs, Sheets, Drive, Calendar)
- Familiarity with CRM platforms such as Salesforce, HubSpot, Zendesk, Freshdesk, or similar
- Comfortable using video conferencing platforms including Zoom and Microsoft Teams
- Ability to learn new software and systems quickly
What We Offer
- Competitive salary
- Fully remote work environment
- Flexible scheduling options
- Paid time off and company recognized holidays
- Career growth and professional development opportunities
- Ongoing training and mentorship
- Collaborative, supportive, and inclusive company culture
- Performance recognition and advancement opportunities
- Access to modern technology and remote work resources
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