Customer Service Specialist

Why Hearst Autos?

As the leading automotive media organization in the world, Hearst Autos connects car buyers, owners, and enthusiasts to the information they need, the experiences they crave and the stories they love – while connecting automotive marketers to this audience of unrivaled breadth and diversity.

As a division of Hearst Magazines, we offer the best of both worlds: a nimble, fast-paced entrepreneurial environment coupled with the career development opportunities and perks of an established company.

Bring a Trailer is a part of Hearst Autos family.

BaT Auctions are the best way to buy and sell classic, collector, and enthusiast vehicles.

We curate vehicles submitted by our audience and craft transparent auction listings that present the vehicles as they are—without superlatives or dubious used-car-lot language.

BaT's ever-growing community of knowledgeable users vets each listing so potential buyers can bid with confidence.

We are currently hiring a Weekend Customer Service Specialist for this innovative and iconic business.

Are you an outgoing and empathetic person who is motivated by helping other people to solve problems?

We need you.

As a Weekend Customer Service Specialist, your job will be to ensure that BaT users have an easy and enjoyable engagement with the site and one another.

The ideal candidate will be collaborative, responsive, and organized and will provide the best possible experience to users in our community.

You have a passion for autos, a background in customer service and a flair for writing.

This is a full-time position that can be done remotely.

The schedule is Wednesday – Sunday or Saturday – Wednesday to allow for weekend coverage (40 hours per week).

Please note that we can only consider remote applicants from the following states: CA, CO, DE, FL, IL, IN, MD, MI, MN, NC, NY, OH, PA, RI, TX, VA, WA, WI.

To be considered for the role, applicants must submit a cover letter, resume and shift preference for review.

What you’ll do

• Provide exceptional customer service to buyers and sellers by responding to inquiries and creating processes to streamline communication.