Customer Service Specialist

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance.

Paid Training

Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance

Tuition Reimbursement

Day One - Comprehensive Benefits Package

We encourage your individual growth and look to promote within!

The Customer Service Specialist is responsible for managing a high volume of inbound and outbound calls, helping customers understand their account status, reviewing payment options, processing account requests, and providing a professional, solutions-focused customer experience.